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Terms of Service

Effective

1. Who we are

ticket.watch is operated by [to be confirmed], company number [to be confirmed], whose registered office is at [to be confirmed]. Our VAT registration number is [to be confirmed]. Reach us at support@ticket.watch or through support. In these terms, “we”, “us” and “our” mean that operator, and “you” means the person using the service.

We cannot yet name the operating company. It is being incorporated, and we would rather print the gap than a placeholder that reads like a fact. Until the details above are filled in, your agreement is with the person who answers support@ticket.watch, every obligation in these terms binds them, and every right you have under them can be exercised at that address. We will publish the company's name, number and registered office here as soon as they exist, and email you when we do.

Using the service means you accept these terms. If you do not accept them, do not create an account.

2. What the service is

You choose an event. On a schedule we ask the seller's own public pages whether tickets are available, and when the answer changes in a way you asked to hear about, we send you an email, a text or a push alert with a link to the seller. It is a monitoring and notification service, and nothing else.

3. What the service is not

This is the most important clause in the document, so it is written plainly: ticket.watch never adds a ticket to a basket and never buys, reserves or resells a ticket.

  • We do not complete, or begin, any part of a purchase.
  • We hold no ticket inventory and take no payment for a ticket.
  • We hold no account with any seller on your behalf and act for you nowhere.
  • We are not a ticket seller, a ticket agent, a broker, a reseller or a marketplace, and we do not become one by telling you what a seller's page says.

This is a deliberate limit, not an omission. It is why we cannot get you a ticket, cannot hold one, and cannot intervene in a sale that goes wrong.

4. What it costs

Nothing. There is no paid plan, no subscription, no trial that converts, and nothing on this site takes a payment. There is a limit on how many events one account may watch at once.

If we ever introduce a charge, it will not apply to you without your active agreement to a new set of terms, and we will email you before it happens. Because the service is free today, no cancellation or refund rights arise; if that changes, the statutory rights that come with a paid service — including the 14-day right to cancel a distance contract — will be set out here before any charge is made.

5. Your account

  • You must be 18 or over.
  • Give accurate details, and keep the email address on your account current.
  • Keep your password and your API keys to yourself; anyone holding them is you, to us.
  • One account per person.
  • Tell us promptly if you think someone else is using your account.

6. Signing in with Google

You may sign in with Google instead of a password. If you do, Google tells us your email address, your name and your profile picture; we never see your Google password. If you already have an account here under the same email address, your Google sign-in joins that account rather than creating a second one. The privacy notice sets out exactly what Google sends and what we keep.

Your use of Google is between you and Google, on Google's terms. If you lose access to your Google account, set a password here and sign in with that.

7. Alerts, and what we do not promise

We will use reasonable care and skill to run the service. What we cannot promise, and do not:

  • That an alert will arrive.
  • That it will arrive in time.
  • That tickets an alert reports will still be there when you reach the seller.
  • That what a seller's page said was accurate.
  • That the service will be uninterrupted, timely or free of error.
  • That a seller will sell to you, at that price, or at all.

We check on a schedule rather than continuously, sellers change their pages without warning, and a seller may block or rate-limit our checks at any time. Tickets for a popular event can appear and vanish inside a minute. Treat an alert as a tip worth acting on quickly, never as a reservation.

8. Buying happens on the seller's site

Every link we send goes to a seller. Your contract for a ticket is with that seller, on their terms, at their price, including their fees. Delivery, entry, refunds, cancellations, rescheduling and disputes are between you and them. We are not a party to it and cannot resolve it for you.

9. No affiliation with any seller, venue or promoter

We are not affiliated with, endorsed by, sponsored by or connected to Ticketmaster, AXS, See Tickets, Eventim, Gigantic, WeGotTickets, Skiddle, TodayTix, Spektrix, Ticketsolve, Trafalgar Tickets, any venue, or any promoter. We name them only to say whose public pages we watch. All names, logos and trade marks belong to their owners.

10. Acceptable use

  • Do not use the service unlawfully, or to help anyone else do so.
  • Do not interfere with the service, its security, or anyone else's use of it.
  • Do not use automated access to ticket.watch itself, including scraping, crawling or bulk export of our pages, outside the documented API in clause 11.
  • Do not resell, republish or commercialise what we send you.
  • Do not use our alerts to buy past a seller's per-buyer limit.
  • Do not use the service to acquire tickets for resale above face value.

11. The developer API

You may connect your own software to your own account with an API key from settings, within the published rate limits and scopes on the developers page. A key is yours and stands for you: keep it secret, use a separate key per application, and revoke one you no longer need. We may rate-limit, suspend or revoke a key that threatens the service. The API is subject to every other clause here, clause 3 included — it can read availability and manage your watches, and it can no more buy a ticket than the website can.

12. Suspension, and closing your account

You may delete your account at any time, for any reason, from settings. The privacy notice explains exactly what that removes.

We may suspend or close an account that breaches these terms, that is being used unlawfully, or where a seller requires it of us. Except where the breach is serious, unlawful, or a risk to the service or to other people, we will tell you first, say why, and give you a reasonable chance to put it right. If we close your account we will tell you, and you may ask us to reconsider by replying.

We may also withdraw the service entirely, or stop watching a particular seller. If we withdraw the service we will give you at least 30 days' notice by email, so that you can make other arrangements.

13. Our responsibility to you

What we never exclude. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to limit or exclude. Nothing in these terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 that a service be performed with reasonable care and skill.

What we are responsible for. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or of our failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if at the time you accepted these terms both we and you knew it might.

What we are not responsible for. We are not responsible for loss that was not foreseeable, nor for a seller's acts, prices, availability, fees or refusal to sell to you, nor for a ticket you missed because an alert was late, absent or wrong — clause 7 explains why we cannot promise otherwise. If you use the service for a business, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

14. Your personal data

How we handle your personal data is set out in the privacy notice, which forms part of your agreement with us. In short: we hold what the service needs, we sell nothing about you, and you can delete it all yourself.

15. If something goes wrong

Email support@ticket.watch, or use support. Tell us what happened and what you would like us to do. We aim to reply within five working days and to resolve a complaint within 30 days.

If you are unhappy with our answer you keep every legal route open to you, including the courts named in clause 18. A complaint about how we handled your personal data can also go straight to the Information Commissioner's Office; the privacy notice says how.

16. Changes to these terms

We may change these terms — to reflect a change in the service, in our suppliers, or in the law. When we do, we change the effective date at the top of this page, and where the change is material we email the address on your account before it takes effect. We will not treat your silence, or your continuing to use the service, as agreement to a material change: if you do not accept one, delete your account and it will not apply to you.

17. General

  • Severability. If a court finds part of these terms unlawful, the rest continues in force.
  • No waiver. If we do not insist on something straight away, we may still insist on it later.
  • Transfer. We may transfer our rights and obligations under these terms to another organisation, and will tell you in writing if we do; it will not affect your rights. You may not transfer yours without our written agreement.
  • Third parties. This contract is between you and us. Nobody else may enforce any of it.
  • Whole agreement. These terms and the privacy notice are the whole agreement between us about the service.

You can read the privacy notice at any time.

18. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or in Northern Ireland, you may also bring proceedings in your own courts, and the mandatory consumer protections of the place you live apply to you whatever this clause says.